1. Identification of the owner of the online store
These General Terms and Conditions of Purchase govern the purchase of products and/or services through the website www.newpipers.com, owned by:
Owner: Piper’s Heritage Group S.L.
Tax ID: B88787643
Registered office: Calle la Gitanilla 17, 29004 Málaga
Contact email: hola@newpipers.com
Telephone: 647 850 073
Hereinafter, the “Seller”, “the Store” or “we”.
Placing an order through this online store implies the customer’s full acceptance of these General Terms and Conditions of Purchase.
2. Purpose
This document sets out the terms and conditions applicable to the purchase of products and/or services offered at www.newpipers.com.
These terms and conditions may be amended at any time. The applicable version will be the one published on the website at the time the order is placed.
3. Users and customers
Purchases may be made in the online store by persons of legal age with sufficient legal capacity to enter into contracts.
By placing an order, the customer declares that the data provided are true, accurate, and up to date, and undertakes to notify any changes to them.
4. Products and availability
The products offered in the online store are displayed with the most accurate description possible, including their main features, price, applicable taxes and, where applicable, shipping costs.
Product availability may vary depending on stock levels. If an item is unavailable after the order has been placed, the Store will contact the customer to offer a solution, which may consist of:
- Delivery of an alternative product, if the customer expressly accepts it.
- Waiting until it becomes available again.
- Cancellation of the order and refund of the amount paid.
5. Prices
All prices shown on the website are expressed in euros (€) and include applicable taxes, unless expressly stated otherwise.
Shipping, preparation, handling, or other additional costs will be clearly shown before the purchase is completed.
The Store reserves the right to change prices at any time, without affecting orders already confirmed.
6. Purchase process
To make a purchase, the customer must select the desired product(s), add them to the cart, and complete the order process by providing the requested information.
Before confirming the order, the customer may review the selected products, the total price, shipping costs, billing and delivery details, and the chosen payment method.
The purchase will be deemed completed when the customer completes payment and receives order confirmation by email.
7. Payment methods
The Store may offer the following payment methods:
- Bank card.
- Bank transfer.
- PayPal.
- Bizum.
- Cash on delivery.
- Other methods available on the website.
The specific payment methods available will be indicated during the purchase process.
In the case of payment by card or other electronic systems, the transaction will be processed through secure payment gateways provided by third parties. The Store does not store full bank card details.
8. Order confirmation
Once the order has been placed, the customer will receive a confirmation email with a summary of the purchase.
If the customer detects any error in their details or in the confirmed order, they must notify it as soon as possible via email at hola@newpipers.com.
9. Shipping and delivery times
Orders will be shipped to the address provided by the customer during the purchase process.
Estimated delivery times are as follows:
Mainland Spain: 48–72 hours
Delivery times are indicative and may be affected by circumstances beyond the Store’s control, such as logistical incidents, public holidays, force majeure, or errors in the information provided by the customer.
10. Shipping costs
Shipping costs will be calculated during the purchase process and displayed before the order is confirmed.
The Store may offer free shipping above certain amounts, promotions, or geographic areas, as indicated on the website.
For shipments to the Canary Islands, Ceuta, Melilla, or countries outside the European Union, taxes, duties, customs charges, or other additional costs may apply, which will be the customer’s responsibility unless expressly stated otherwise.
11. Delivery of the order
The order will be deemed delivered when the customer, or a person authorised by the customer, receives the product at the indicated address.
The customer must check the condition of the package at the time of delivery. If they notice visible damage, tampering, or deterioration of the packaging, they must inform the carrier and contact the Store as soon as possible at hola@newpipers.com.
12. Right of withdrawal
In accordance with applicable consumer and user regulations, the customer has the right to withdraw from the purchase within 14 calendar days without having to justify their decision.
The withdrawal period will expire 14 calendar days from the day on which the customer, or a third party indicated by the customer other than the carrier, acquired physical possession of the products.
To exercise the right of withdrawal, the customer must communicate their decision clearly and unequivocally by email to:
hola@newpipers.com
The customer may use the following model withdrawal form, although its use is not mandatory:
For the attention of Piper’s Heritage Group S.L.:
I hereby notify you that I withdraw from my purchase contract for the following product/order:
- Order number:
- Product purchased:
- Date of purchase:
- Date of receipt:
- Customer name:
- Customer address:
- Email address:
- Signature, only if submitted on paper:
- Date:
13. Consequences of withdrawal
In the event of withdrawal, the Store will refund the customer all payments received, including, where applicable, standard delivery costs.
The refund will be made without undue delay and, in any event, within a maximum of 14 calendar days from the date on which the customer communicates their decision to withdraw.
The Store may withhold the refund until it has received the products or until the customer provides proof of return, whichever condition is met first.
The refund will be made using the same payment method used by the customer for the initial purchase, unless another method is expressly agreed.
The customer may arrange the return of products by writing to:
hola@newpipers.com
Products must be returned in good condition, without improper use, with their accessories, documentation, and original packaging where possible.
The customer will be liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics, or functioning.
14. Return costs
Unless otherwise stated or the product is defective, the direct costs of return arising from exercising the right of withdrawal will be borne by the customer.
In the event of an error attributable to the Store or a defective product, the Store will bear the corresponding return or replacement costs.
15. Exceptions to the right of withdrawal
The right of withdrawal shall not apply in the cases provided for by law, including, among others:
- Personalised products or products made to the customer’s specifications.
- Products that may deteriorate or expire quickly.
- Sealed products that are not suitable for return for health or hygiene reasons and that have been unsealed after delivery.
- Sealed audio recordings, videos, software, or digital content that have been unsealed.
- Services fully performed, where performance has begun with the customer’s express consent and with acknowledgement that they lose the right of withdrawal once the contract has been fully performed.
- Digital content not supplied on a tangible medium where performance has begun with the customer’s prior consent and knowledge of the loss of the right of withdrawal.
16. Exchanges and goodwill returns
In addition to the legal right of withdrawal, the Store may offer additional commercial terms for exchanges or returns, if indicated on the website.
Where promotions, special campaigns, or specific conditions exist, they will apply as indicated in each case.
17. Defective products or order errors
If the customer receives a defective, damaged, or incorrect product, they must contact the Store at hola@newpipers.com, indicating:
- Order number.
- Description of the issue.
- Photographs of the product and packaging, where applicable.
- Contact details.
The Store will review the issue and, as appropriate, offer repair, replacement, a price reduction, or a refund of the amount paid.
18. Legal warranty
All products sold to consumers are covered by the legal warranty established by current regulations.
The warranty covers lack of conformity existing at the time of delivery of the product and during the applicable legal period.
The warranty does not cover damage resulting from improper use, negligence, unauthorised handling, normal wear and tear, impacts, accidents, or failure to follow the instructions for use or maintenance.
19. Invoicing
The customer may request an invoice for their purchase by providing the necessary tax details during the purchase process or by contacting the Store at hola@newpipers.com.
The customer is responsible for ensuring that the billing details provided are correct and complete.
20. Promotions, discounts, and coupons
The Store may offer promotions, discounts, or coupons in certain campaigns.
Promotions will be subject to the conditions indicated in each case, including duration, included products, minimum purchase amount, usage limitations, or incompatibility with other offers.
The Store reserves the right to cancel promotions due to technical errors, fraudulent use, or justified reasons.
21. Liability
The Store will not be liable for damages arising from:
- Improper use of the products by the customer.
- Errors in the information provided by the customer.
- Failure to deliver due to the recipient’s absence or an incorrect address.
- Delays attributable to transport companies or force majeure.
- Temporary interruptions of the website due to maintenance, technical incidents, or causes beyond the Store’s control.
Nothing in these terms and conditions will limit the rights granted to consumers and users by applicable regulations.
22. Customer service
For any query, incident, complaint, or request related to a purchase, the customer may contact the Store through:
Email: hola@newpipers.com
Telephone: 647 850 073
23. Protection of personal data
Personal data provided during the purchase process will be processed by Piper’s Heritage Group S.L. for the purpose of managing the order, processing payment, shipping, issuing invoices, handling queries or complaints, and complying with applicable legal obligations.
The legal basis for processing the data is the performance of the sales contract, compliance with legal obligations and, where applicable, the customer’s consent for additional purposes, such as sending marketing communications.
The customer may exercise their rights of access, rectification, erasure, objection, restriction of processing, and data portability by writing to hola@newpipers.com.
For more information, the customer may consult the Privacy Policy available on the website.
24. Marketing communications
The Store will only send marketing communications by electronic means where there is a legal basis allowing it, such as the user’s consent or a prior contractual relationship under the terms permitted by applicable regulations.
The customer may unsubscribe from marketing communications at any time via the link included in each communication or by writing to hola@newpipers.com.
25. Intellectual and industrial property
All content on the website, including texts, images, photographs, logos, designs, trademarks, trade names, source code, and other elements, is protected by intellectual and industrial property rights.
Their reproduction, distribution, public communication, transformation, or any other use not expressly authorised by the owner is prohibited.
26. Complaints and dispute resolution
The customer may submit complaints by contacting the Store at hola@newpipers.com.
The Store will respond to complaints as soon as possible and, in any event, within the legally established time limits.
Furthermore, if the customer holds the status of a consumer, they may contact the competent consumer authorities.
The European Commission provides an online dispute resolution platform, available to consumers and traders in the European Union.
27. Applicable law and jurisdiction
These General Terms and Conditions of Purchase shall be governed by Spanish law.
In the event of a dispute, the parties shall submit to the courts and tribunals as applicable under consumer and user regulations.
Where the customer acts as a consumer, the courts and tribunals of the consumer’s domicile, or those legally applicable, shall have jurisdiction.
28. Partial invalidity
If any clause of these General Terms and Conditions of Purchase is declared null, invalid, or unenforceable, that clause shall be deemed unwritten, and the remaining terms shall remain in force.
29. Update date
These General Terms and Conditions of Purchase were last updated on 2026-07-31.